At Krishna Furniture, we strive to provide a seamless and hassle-free delivery experience for our customers. Below are the details regarding our shipping process, estimated delivery timelines, and important guidelines to ensure a smooth delivery.

Delivery Locations

We currently deliver across Delhi/NCR using our in-house delivery network to ensure safe and timely transportation of our products. We are working on expanding to other cities soon and will keep you updated!

Estimated Delivery Time

• Orders are typically dispatched within 24 hours of order confirmation.

• Delivery timelines vary depending on the product and location. While we make every effort to deliver your order on time, unforeseen circumstances may sometimes cause slight delays.

• In case of pre-orders, the estimated delivery time is 12-15 days from the date of shipping (as mentioned on the product page at the time of purchase). Pre-orders cannot be shipped earlier than the indicated timeline.

Order Tracking

We are committed to delivering your product as quickly as possible. Our team will proactively update you about your shipment status via calls or emails.

• If you haven't received any updates within 10 days of placing your order (or 10 days from the promised shipment date for pre-orders), please reach out to us at: 📞 Customer Support: +91-8826299884 📧 Email: info@krishnafurniture.com

Delivery Checklist: What to Check Upon Receiving Your Order

To ensure a smooth delivery experience, kindly check the following when your product arrives: ✅ External Condition: Inspect for any visible damages such as cracks, chips, unfinished areas, or insect infestations. ✅ Assembly: If your product requires assembly, our delivery team will assist you in setting it up. Please ensure all nuts and bolts are present and securely fitted. ✅ Wall Installation: If the product requires wall installation, decide the placement beforehand and ensure necessary approvals for drilling, if required. ✅ Stability & Balance: For floor-standing furniture, verify that it stands evenly. If any leg is slightly uneven (less than 5mm difference), our team will install leveling bushes. If the difference exceeds 5mm, we will arrange for a replacement or repair. ✅ Seating Products: Test seating furniture for stability and comfort. ✅ Storage Products: Check internal storage spaces to ensure they are free from splinters or loose parts. Please note that internal finishes may vary slightly from external finishes. ✅ Wood Characteristics: Natural variations in wood, such as grain patterns, minor stain differences, and small knots, are standard. Any knots affecting structural integrity are rejected during quality control.

Important Note:

• If you notice any damage or defect, please report it within 24 hours of delivery with photo/video proof to our customer support.

• Do not accept deliveries with tampered or damaged packaging (minor transit markings are acceptable).

• Once the product is delivered and the delivery team leaves, we can only address manufacturing defects as per our warranty policy.

For any shipping-related inquiries, feel free to contact our customer care team.

Krishna Furniture 📞 +91-8826299884 📧 info@krishnafurniture.com

At Krishna Furniture, we are committed to providing you with a seamless shopping experience and high-quality products at competitive prices. Our policies ensure fairness and transparency in handling cancellations, returns, and refunds.

Order Cancellation Policy

• Order Cancellation Window Allow cancellation within 24 hours of placing the order.

• Late Cancellation Policy After 24 hours, allow cancellation only if the product hasn’t been dispatched.

• Cancellation Charges No charge if cancelled within 24 hours; a 5–10% restocking fee applies if cancelled later.

• Non-Cancellable Conditions Custom-made orders, already shipped products, or assembled items are non-cancellable.

Return Policy (Post Delivery)

• Return Window Allow returns within 7 days of delivery from the time of receiving the order.

• Valid Reasons for Return Wrong item delivered, damaged product, or quality not as promised.

• Non-Returnable Items Custom-built products, clearance items (sale items), and products used or damaged after delivery.

• Return Method Schedule pickup via WhatsApp or web form; self-ship option is available for remote areas.

Return Process

1. Initiate a Return Request:

   • Contact us via phone or email to request a return.

   • Provide proof of damage or defect within 24 hours of delivery.

1. Product Pickup:

   • If eligible, we will arrange a reverse pickup from your location.

   • If a reverse pickup is not available in your area, you may be required to self-ship the product or dispose of it as per our instructions.

Refund Timelines & Modes

• Refund Initiation Initiate refund within 48 hours after return pickup confirmation.

• Refund Method Refund will be processed to the original payment method (back to source) or as store credit.

• Non-Refundable Items Custom-built products, clearance items (sale items), and products used or damaged after delivery.

Communication Channels

• WhatsApp You can easily request a cancellation or return through WhatsApp and receive real-time updates on the progress of your request.

• Website Our website has a dedicated “Returns & Refunds” section where you can track the live status of your cancellation, return, or refund request anytime.

• Email/SMS You will receive regular notifications via email and SMS at every stage—whether it’s a confirmation of your request, pickup updates, or refund completion.

Contact details:

If you have any further questions on how to return, or exchange your item to us, contact us at:

• crm@krishnafurniture.com

• +91 88829 80000